跳至主要内容

巴菲特致股东信-1973年

 笔记:

  • 在上一年度预测的今年竞争加剧导致利润下滑,真的发生了

翻译Link:

  • 雪球:https://xueqiu.com/6217262310/131257618
  • 备份:https://archive.ph/KIfdT

原文:

To the Stockholders of Berkshire Hathaway Inc.:

Our financial results for 1973 were satisfactory, with operating earnings of $11,930,592, producing a return of 17.4% on beginning stockholders' equity.

Although operating earnings improved from $11.43 to $12.18 per share, earnings on equity decreased from the 19.8% of 1972. This decline occurred because the gain in earnings was not commensurate with the increase in shareholders' investment. We had forecast in last year's report that such a decline was likely. Unfortunately, our forecast proved to be correct.

Our textile, banking, and most insurance operations had good years, but certain segments of the insurance business turned in poor results. Overall, our insurance business continues to be a most attractive area in which to employ capital.

Management's objective is to achieve a return on capital over the long term which averages somewhat higher than that of American industry generally—while utilizing sound accounting and debt policies. We have achieved this goal in the last few years, and are trying to take those steps which will enable us to maintain this performance in the future. Prospects for 1974 indicate some further decline in rate of return on our enlarged capital base.

Textile Operations

Textile demand remained unusually strong throughout 1973. Our main problems revolved around shortages of fiber, which complicated operations and resulted in something less than full utilization of loom capacity. Prices of some fibers skyrocketed during the year. Cost of Living Council regulations prevented the pricing of many finished products at levels of some of our competitors. However, profits were reasonably commensurate with our capital investment, although below those that apparently might have been achieved had we been able to price at market levels. The textile business has been highly cyclical and price controls may haveserved to cut down some of the hills while still leaving us with the inevitable valleys. Because of the extraordinary price rises in raw materials during 1973, which show signs of continuing in 1974, we have elected to adopt the "lifo" method of inventory pricing. This method more nearly matches current costs against current revenues, and minimizes inventory "profits" included in reported earnings.

Further information on this change is included in the footnotes to our financial statements.

Insurance Operations

During 1973, Jack Ringwalt retired as President of National Indemnity Company after an absolutely brilliant record since founding the business in 1940. He was succeeded by Phil Liesche who, fortunately for us, possesses the same underwriting and managerial philosophy that worked

so well for Jack. Our traditional business, specialized auto and general liability lines conducted through National Indemnity Company and National Fire and Marine Insurance Company, had an exceptionally fine underwriting year during 1973. Weagain experienced a decline in volume.

Competition was intense, and we passed up the chance to match rate-cutting by more optimistic underwriters. There currently are faint indications that some of these competitors are learning of the inadequacy of their rates (and also of their loss reserves) which may result in easing of market pressures as the year develops. If so, we may again experience volume increases.

Our reinsurance operation had a somewhat similar year—good underwriting experience, but difficulty in maintaining previous volume levels. This operation, guided by the tireless and well- directed efforts of George Young,has been a major profit producer since its inception in 1969. Our "home state" insurance companies made excellent progress in Nebraska and Minnesota, with both good growth in volume and acceptable loss ratios. We began operations late in the year in Iowa. To date, our big problem has been Texas. In that state we virtually had to start over during 1973 as the initial management we selected proved incapable of underwriting successfully. The Texas experience has been expensive, and we still have our work cut out for us. Overall, however, the home state operation appears to have a promising potential.

Our specialized urban auto operation, Home and Automobile Insurance Company, experienced very poor underwriting in Chicago during 1973. It would appear that rates are inadequate in our primary Cook County marketing area, although the current energy situation confuses the picture. The question is whether possible lowered accident frequency because of reduced driving will more than offset continuing inflation in medical and repair costs, as well as jury awards. We believe that inflation will hurt us more than reduced driving will help us, but some of our competitors appear to believe otherwise. Home and Auto expanded into Florida and California during the year, but it is too early to know how these moves will prove out financially.

A contributing factor in our unsatisfactory earnings at Home and Auto during 1973 was an accounting system which was not bringing information to management on a sufficiently timely basis. On the investment side of our insurance operation, we made substantial additional commitments in common stocks during 1973. We had significant unrealized depreciation—over $12 million— in our common stock holdings at year-end, as indicated in our financial statements. Nevertheless, we believe that our common stock portfolio at cost represents good value in terms of intrinsic business worth. In spite of the large unrealized loss at year-end, we would expect satisfactory results from the portfolio over the longer term.

Banking Operations

The Illinois National Bank & Trust Co. of Rockford again had a record year in 1973. Average deposits were approximately $130 million, of which approximately 60% were time deposits. Interest rates were increased substantially in the important consumer savings area when regulatory maximums were raised at mid-year. Despite this mix heavily weighted toward interest bearing deposits, our operating earnings after taxes (including a new Illinois state income tax) were again

over 2.1% of average deposits. We continue to be the largest bank in Rockford. We continue to maintain unusual liquidity. We continue to meet the increasing loan demands of our customers. And we continue to maintain our unusual profitability. This is a direct tribute to the abilities of Gene Abegg, Chairman, who has been running the Bank since it opened its doors in 1931, and Bob Kline, our President.

Merger With Diversified Retailing Company, Inc.

Your Directors have approved the merger of Diversified Retailing Company, Inc. into Berkshire Hathaway Inc. on terms involving issuance of 195,000 shares of Berkshire stock for the 1,000,000 shares of Diversified stock outstanding. Because Diversified and its subsidiaries own 109,551 shares of Berkshire, the net increase in the number of shares of Berkshire outstanding after giving effect to this transaction will not exceed 85,449. Variousregulatory approvals must be obtained before this merger can be completed, and proxy material will be submitted to you later this year so that you may vote upon it. Diversified Retailing Company, Inc., though subsidiaries, operates a chain of popular-priced women's apparel stores and also conducts a reinsurance business. In the opinion of management, its most important asset is 16% of the stock of Blue Chip Stamps.

Blue Chip Stamps

Our holdings of stock in Blue Chip Stamps at year-end amounted to approximately 19% of that company's outstanding shares. Since year-end, we have increased our holdings so that they now represent approximately 22.5%: implementation of the proposed merger with Diversified Retailing Company, Inc. would increase this figure to about 38.5%.

Our equity in earnings of Blue Chip Stamps became significant for the first time in 1973, and posed an accounting question as to just what period's earnings should be recognized by Berkshire Hathaway Inc. as applicable to the financial statements covered by this annual report. Blue Chip's fiscal year ends on the Saturday closest to February 28, or two months after the fiscal year-end of Berkshire Hathaway Inc. Or, viewed alternatively, their year ends ten months prior to Berkshire Hathaway's. An acceptable accounting choice for us, and one which, if made, would not have required an auditor's disclaimer as to scope, was to recognize in our 1973 income an equity of $632,000 in Blue Chip's earnings for their year ended March 3, 1973 with regard to the fewer shares of Blue Chip we owned during this earlier period. But such an approach seemed at odds with reality, and would have meant a ten month lag each year in the future. Therefore, we chose to reflect as 1973 income our equity of $1,008,000 in Blue Chip's earnings based upon unaudited interim earnings through November as publicly reported by Blue Chip Stamps and with regard to our shareholdings during 1973.

Because we made this choice of unaudited but current figures, as opposed to the alternative of audited but far from current figures, Peat, Marwick, Mitchell & Co. were unable to express an opinion on our 1973 earnings attributable to Blue Chip Stamps.

The annual report of Blue Chip Stamps, which will contain financial statements for the year

ending March 2, 1974 audited by Price, Waterhouse and Company, will be available in early May. Any shareholder of Berkshire Hathaway Inc. who desires an annual report of Blue Chip Stamps may obtain it at that time by writing Mr. Robert H. Bird, Secretary, Blue Chip Stamps, 5801 South Eastern Avenue, Los Angeles, California 90040. Blue Chip's trading stamp business has declined drastically over the past year or so, but it has important sources of earning power in its See's Candy Shops subsidiary as well as Wesco Financial Corporation, a 54% owned subsidiary engaged in the savings and loan business. We expect Blue Chip Stamps to achieve satisfactory earnings in future years related to capital employed, although certainly at a much lower level than would have been achieved if the trading stamp business had been maintained at anything close to former levels.

Your Chairman is on the Board of Directors of Blue Chip Stamps, as well as Wesco Financial Corporation, and is Chairman of the Board of See's Candy Shops Incorporated. Operating management of all three entities is in the hands of firstclass, able, experienced executives.

Sun Newspapers, Inc.

In the 1969 annual report we commented on the purchase of Sun Newspapers Inc., a group of weekly papers published in the metropolitan Omaha area. Since that time we have not commented on their operations in the text of our annual reports, nor have we consolidated their financial results since the operation, because of the small investment involved, has been "financially insignificant." During 1973 it was made quite apparent that such insignificance did not extend to publishing quality. On May 7th Sun Newspapers was awarded a Pulitzer Prize for local investigative reporting (the first time in history that a weekly had won in this category) for its special section of March 30,1972 relating to Boys Town. We reported the extraordinary contrast between decreasing services and mounting wealth that had taken place since Father Flanagan's death in 1948.

In addition to the Pulitzer Prize, the reporting job also won the Public Service Award of Sigma Delta Chi, the national society of professional journalists, as well as seven other national awards. Our congratulations go to Paul Williams, Editor, and Stan Lipsey, Publisher, as well as the entire editorial staff of Sun Newspapers for their achievement, which vividly illustrated that size need not be equated with significance in publishing.

Warren E. Buffett Chairman of the Board March 29,1974


Popular posts from 产品随想的博客

有关DNS

Windows下DNS命令 查看本机DNS缓存:ipconfig /displaydns 清除本机DNS缓存:ipconfig /flushdns 查看本机DNS地址:nslookup 查看本机网络设置:ipconfig /all

产品随想 | 周刊 第123期:Falls the Shadow

Mickey Drexler   https://en.wikipedia.org/wiki/Mickey_Drexler?useskin=vector 前GAP CEO,江湖人称King of Retail. 曾作为苹果董事会成员,帮助构建Apple Store 德雷克斯勒说:“我不再把产品放进百货商店,因为我必须要控制我自己的产品,从生产制作到最终销售。史蒂夫也是这样的人,我想这也是他把我拉进来的原因。” 他说:“当1999年Adobe背叛了我们之后,我的第一个想法就是,在我们所涉足的任何领域,必须要同时控制硬件和软件,否则我们迟早要受制于人。” 原来这些才是iMovie, Final Cut Pro等软件横空出世的原因 苹果为Mac操作系统制作应用软件,目标用户就定位在横跨艺术和科技交汇处的人群。这些软件包括数字视频编辑软件Final Cut Pro,为入门级用户开发的iMovie,制作视频或音乐光碟的iDVD,和Adobe竞争的照片编辑软件iPhoto, 但是索尼并没有做到,它拥有前卫的便携式随身听系列,有一家很棒的唱片公司,还有多年制造精致的消费电子产品的经验。它拥有所有能与乔布斯的“硬件、软件、设备、内容销售整合战略”相匹敌的资本。那它为什么失败了?一部分原因在于索尼是一家像AOL时代华纳这样的大公司,旗下有多个分支(“分支”这个词本身就不吉利),每个分支都有自己的“底线”。在这样的大公司里,如果让多个分支为了共同目标而协同运作,通常是很难实现的。 此外,和其他很多公司一样,索尼也很担心“内部相残”。如果他们推出了一个音乐播放器,以及一个方便人们分享数字音乐的服务,那么唱片分支的销售就会受到影响。乔布斯的一个商业原则就是:永远不要害怕内部相残。他说:“与其被别人取代,不如自己取代自己。”(If you don’t cannibalize yourself,someone else will.)所以,即使iPhone的出现会蚕食iPod的销售,或者iPad影响了笔记本电脑的销售,都没有阻碍他的想法。 “我是个谈判高手,但他可能比我更好,因为他大胆又冷静。”乔布斯后来表示。又夸赞了库克几句之后,乔布斯不动声色地说出了自己的保留意见:“但蒂姆本身不是搞产品的人。”他是认真的,但很少这么说。 库克说:“我很早就意识到,如果你不说出自己的意见,他就会把你赶走。他会

产品爱好者周刊 第8期:书籍的海洋

Products ShareX: https://getsharex.com/ Windows平台,免费开源的录屏软件 Gpg4win:  https://www.gpg4win.org/ GPG在Windows上的GUI开源实现 GlobaLeaks: a free, open source software enabling anyone to easily set up and maintain a secure whistleblowing platform. https://github.com/globaleaks/GlobaLeaks 可以和维基解密的工具,一起用,安全性应该会比较高 Rocky Linux:  https://github.com/rocky-linux/rocky CentOS原创始人在CentOS不再更新后,最为替代品的Linux分支 Mattermost: is an open source, private cloud, Slack-alternative from  https://mattermost.com 看到Rocky Linux在用 similarweb热门网站排名:  https://www.similarweb.com/zh/top-websites/ 色情网站还不少,惊讶的是Roblox排名也这么高了 世界喵兔 worldmiao:  https://www.worldmiao.com/ 图书资源下载 里面收录的站点,质量颇高,貌似是北大学生维护 worldmiao中收录的电子图书站点: Z Library () eBook Databases: 未暴露服务链接,貌似是通过ProQuest提供服务的(大部分仍然需要图书馆帐号权限) Library Genesis Google Books Project Gutenberg Open Library:  https://openlibrary.org/ Proletariat Library:  https://library.proletarian.me/  很霸气的名字“无产阶级图书馆 Memory of the World: https://library.memoryoftheworld.org/ 书格: https://new.shuge.org/

哈耶克:我为什么不是一个保守主义者

  自古到今,自由的真诚朋友可以说寥寥无几,而且自由所获得的成功也始终是少数者努力的结果:他们之所以胜出,其原因乃是他们一直与其他辅助者相联合,尽管这些辅助者的目标常常与自由人士本身的目标不尽相同;但是需要指出的是,这种联合始终存在着危险,有时甚至是灾难性的,因为这为反对者提供了正当的反对理由。——阿克顿勋爵(LordActon) 1. 一个多世纪以来,大多数被认为是进步的运动都以各种各样的方式不断侵蚀着个人自由,而与此同时,那些珍视自由的人士在反对这些运动的方面也倾注了大量的精力。然而在这一过程中,这些珍视自由的人士却发现自己在很多时候竟与那些习惯于抗拒变迁的人处于同一阵线。从当下的政治现实情势来看,他们除了支持保守党派(the conserva- tive parties)以外,通常没有别的选择。但是我们需要强调指出的是,尽管我在本书中所试图界定的立场也经常被称作为“保守主义的立场”,但事实上它却距传统上这一名称所指称的立场之含义相去甚远。不加辨析地看待这两种立场,当会导致极大的危险,因为它会使人们把自由的捍卫者与真正的保守主义者混为一谈:自由的捍卫者与真正的保守主义者之所以会共同反对那些发展趋势,乃是因为他们各自的理想都遭受到了同等程度的威胁,但是这里需要明确指出的是,他们的理想实际上并不相同。因此,将本书所采取的立场与长期以来为人们所公认的——可能也是较为确切的——保守主义的立场做出明确的界分,是颇为重要的。 严格意义上的保守主义,乃是一种反对急剧变革的正统态度,这很可能是一种必要的、且毫无疑问也是一种广为人们持有的态度。在法国大革命以后的一个半世纪里,保守主义在欧洲政治中一直发挥着重要作用。在社会主义兴起之前,保守主义的对立面一直是自由主义。在美国的历史中,则不存在与此类似的冲突,因为欧洲所谓的“自由主义”,在这里正是美利坚政体赖以建立的基本传统:所以美国传统的捍卫者亦就是欧洲意义上的自由主义者。欧洲版的保守主义(the European type of conservatism),由于具有着一种多少有些独特的性质,所以与美国传统并不相容;然而,晚近那种试图把这种保守主义植入到美国的做法,却使得既有的混乱变得更加一发不可收拾了。更为糟糕的是,在这些人做出这类努力之前,美国的激进派人士和社会主义者已经开始以“自由主义者”自称了;因此,我们必须对

产品随想 | 周刊 第88期:抢救中文社科历史讲座

  抢救中文人文社科历史讲座   https://github.com/jeffyus/renwenjiangzuo 苹果公司的招聘理念就是两点。 (1)优秀人才是自我管理的,但需要领导者为大家提供一个共同目标。 (2) 只有某个人看到 Macintosh 电脑感到无比兴奋,我们才会雇佣他。 ————喬布斯 衡量一个人的领导能力的最好方法,就是看如果这个人休假了,他的下属在做什么。 优秀的产品经理和工程师可以休假一周,他管理的工作不发生任何问题。优秀的主管和技术负责人可以休假一个月。领导能力越优秀,休假的时间就越长。 -- Andrew Bosworth,Facebook 的 CEO ——可惡,想了想,好像還真是這樣 阅读不会过时,除非写作过时了。写作不会过时,除非思考过时了。(Reading won't be obsolete till writing is, and writing won't be obsolete till thinking is.) -- Paul Graham ——深刻 Cheetah   https://github.com/leetcode-mafia/cheetah Cheetah is an AI-powered macOS app designed to assist users during remote software engineering interviews by providing real-time, discreet coaching and live coding platform integration. 對面試官的要求,變更高了,哈哈哈 AI's Hardware Problem   https://asianometry.substack.com/p/ais-hardware-problem 有趣,瓶頸在內存 Clash 入土为安   https://gyrojeff.top/index.php/archives/Clash-入土为安/ 有趣的介紹 OP Vault ChatGPT   https://github.com/pashpashpash/vault-ai Give ChatGPT long-term memory using the OP Stack (OpenAI

产品随想 | 周刊 第122期:务必要疯狂地怀抱雄心,且还要疯狂地真诚

你可能是个大器晚成的人——那些早年失败却在晚年成功的人具备的特质。   https://mp.weixin.qq.com/s/6gBPM5u1y2QNJsdnfd_O1Q 好喜欢这句话:人的一生可以在很多方面帮助你,但有两样东西是别人无法给予你的:好奇心和动力。这两样东西必须由自己来提供。 The House of Arnault,His company, LVMH, bought up many of the world’s major luxury brands. And he’s not finished shopping.   https://www.bloomberg.com/features/2024-lvmh-bernard-arnault/ 介绍奢侈品巨头 大模型的扑克牌:独家内幕故事   https://mp.weixin.qq.com/s/YfFN7yjbyyPIy3MC89HdXA Club Deal. Vinod Khosla, Marc Andreessen And The Billionaire Battle For AI's Future   https://www.forbes.com/sites/alexkonrad/2024/06/04/inside-silicon-valley-influence-battle-for-ai-future/ AI计算机的样子,会是怎么样? Tinokwan Lighting Consultants   https://www.instagram.com/tinokwanlighting/ 估计也是世界顶级的灯光设计公司 “He saw beauty in both art and engineering,” Jobs said, “and his ability to combine them was what made him a genius.” 乔布斯评价达芬奇 中华珍宝馆   https://g2.ltfc.net/home 文化传承还是得靠民间这些喜爱之人 Morphic   https://github.com/miurla/morphic An AI-powered search engine with a generative UI 试用了下,体验非常不错 「务必要疯狂地

产品随想 | 周刊 第121期:丈夫拥书万卷,何假南面百城

"My first impulse is to seek beauty and serenity rather than adhere to one period or style." ——JAYA IBRAHIM Reading makes a full man; conference a ready man; and writing an exact man. ——Of Studies,Francis Bacon 读书使人充实,讨论使人聪明,写作使人严谨 —— 可能是张一鸣说的 少读点书,多刷刷抖音吧   https://1q43.blog/post/2233 本质还是鼓励,多介入感受生活,自己的生活与别人的生活 哈德良   https://zh.wikipedia.org/zh-hk/哈德良?useskin=vector 他被描述為一個神秘而又矛盾的人,有着巨大的個人慷慨和極端殘忍,被永不滿足的好奇心、自負和野心所驅使。 但从他的作品里,能看到非常多谦虚的影子 丈夫拥书万卷,何假南面百城   https://www.bilibili.com/video/BV1V54y1V7Yz/ 非常喜欢这个人,喜欢这份杂志!!! 丈夫擁書萬卷,何假南面百城 Zen in the Art of Archery 书籍推荐 First of all, come to appreciate the contributions of artists of all forms, not just following our traditional definitions of art. The best programmers I’ve met are artists and treat programming as much more of an art form than a science. Bran Ferren on the Art of Innovation   https://www.strategy-business.com/article/00381 超赞 任何领域,做到巅峰,其实都是艺术,而不仅仅是技术 A more contemporary example is the iPhone — a communications-centric com

巴菲特致股东信-1984年

 笔记: 不喜欢购买长期的债券 (我自己的总结)企业本质上就是存续期不可知、返利不可知的债券 通胀维持在5%----10%之间,投资股票或债券并无太多分别 但在高通胀时代,完全不是这么回事,投资股票组合实质上会蒙受重大损失,但已流通在外的债券却可能更惨(所以我们认为所有目前流通在外的债券组合事实上蕴含着极大的风险,所以我们对于债券投资特别谨慎,只有当某项债券比起其它投资机会明显有利时我们才会考虑,而事实上这种情况少之又少) 除非经历销售量的巨幅增长,否则一家好的企业定义上应该是指那些可以产生大量现金的公司 原文: https://xueqiu.com/6217262310/132312634 https://archive.ph/x9wUb www.buffettism.com 巴菲特研究中心 Research Centre for Buffettism 巴菲特致股东的信 1984 年 1984 年波克夏的净值约增加了一亿五千万美金,每股约等于 133 美金, 这个数字看起来似乎还不错,不过若考虑所投入的资金,事实上只能算普通,二 十年来我们的净值约以 22.1% 年复合成长率增加 ( 从 1965 年的 19.46 到 1984 年的 1,108.77) ,去年则只有 13.6% 。 如同我们去年曾提过的,真正重要的是每股内含价值的成长率,不过由于其 涉及太多主观的意见而难以计算,所以以我们的情况,通常用帐面价值当作代替 ( 虽然通常是有点低估 ) ,我个人认为在 1984 年内含价值与帐面价值增加的程 度可谓相当。 过去个人以学术角度曾跟各为提到暴增的资本将会托累资本报酬率,不幸的 是今年我们以报导新闻的方式跟各位报告,过去动辄 22% 的成长率已成历史, 在往后十年我们大约要赚到 39 亿美金,每年才能以 15% 成长 ( 假设我们仍维持 目前的股利政策,后面我会详加讨论 ) ,想要顺利达成目标,必需要有一些极棒 的点子,我跟我的执行合伙人 Charlie Munger 目前并无任何够棒点子,不过我 们的经验是有时它会突然冒出来。 下表显示波克夏帐列盈余的来源,由于年中与

产品随想 | 陪读《乔布斯传》:28-34章

  28 蘋果專賣店 天才吧與瑟琳娜砂岩 購物中心裡沒有任何電子產品專賣店,強森解釋原因:業界一般的想法是,顧客想要採購一些比較重要的產品時,他們應該會願意開車到一個不那麼方便的地點去,而那些地方的店租當然也比較便宜。賈伯斯完全不同意。他認為,不論店租有多昂貴, 蘋果專賣店絕對應該開在購物中心裡、或是最熱鬧的大街上,也就是人群熙來攘往的地方。「我們或許無法讓他們特意開幾公里路去看我們的產品,但我們絕對可以讓他們多走十步路,」賈伯斯說,蘋果尤其需要突襲微軟 Windows 的使用者。「只要他們平常有機會經過,而我們又把專賣店設計得很吸引人,他們可能就會出於好奇,而進來看一眼。只要他們有機會看到我們的產品,我們就赢了。」 強森告訴賈伯斯,店面規模可以反應品牌的重要性。「蘋果的品牌比得上平價服裝 Gap 嗎?」他間。賈伯斯說,蘋果大多了。強森說,那麼專賣店就應該比 Gap 的店面還要大。「否則你看起來就無足輕重。」賈伯斯告訴他馬庫拉的格害:一家好的公司必須產生獨特的形象,也就是說,它所做的一切,從包裝到行銷,都必須能夠傳達自己的價值觀及重要性。強森非常喜歡這個概念,認為這概念絕對適用專賣店的設計。「專賣店可以成為品牌最強而有力的實體呈現。」 伍拉德知道,賈伯斯對於童事會的阻擋,可沒太大耐心。 上一次童事會妨礙到他的時候,他的做法是把大多數董事給撤換掉。這一次,為了不想再和賈伯斯角力、以及某些私人原因,伍拉德覺得,是他辭去蘋果董事長職務的時候了。但在他正式卸任前,童事會終究批准了四家蘋果專賣店的試行計畫。 不過,還是有一位董事是鼎力支持賈伯斯的,就是1999 年受賈伯斯邀請加入的「零售王子」崔斯勒。出身紐約布朗克斯的崔斯勒是 Gap 執行長,他將這家原來死氣沉沉的成衣連鎖店,變身為美國休閒文化代表企業,他也是當今世上少數能夠在設計、品牌形象及消費者吸引|力上,與賈伯斯並駕齊驅的企業領袖之一。 ──苹果董事会的变革历史,也非常有意思,值得关注 艾利森的甲骨文公司,當時正在開發一種手持式的收銀系統,讓賣場不必再設置一堆收銀櫃樓。每次去原型店時,賈伯斯都會逼艾利森仔細思考,如何才能讓結帳流程更為精簡,減少一些不必要的步驟,例如要顧客拿出信用卡或是列印紙本收據等。 只要看一眼蘋果的專賣店或蘋果的產品,你就會發現,賈伯斯對 『簡單就是美』有多麼著迷,連專賣店的結帳流程也必須符合包浩斯